Terms & Conditions

Joanne’s Nutrition World and its Staff and Affiliates
Effective Date: 12/10/2025

Thank you for choosing Joanne’s Nutrition World. We are honored to support your wellness journey. These Terms & Conditions (“Terms”) explain how our services, appointments, communications, and website interactions work. By booking an appointment, using our website, making a purchase, or receiving services, you agree to these Terms.

1. Who We Are

“Joanne’s Nutrition World,” “we,” “us,” and “our” refer to Joanne’s Nutrition World and its staff, team members, and affiliates operating both locations and offering in-store services, wellness support, and product sales.

2. Wellness Services Disclaimer

We offer holistic wellness services, including AO Scan sessions, consultations, education, and wellness guidance.
We are not a medical facility, and our services:

• Do not diagnose, cure, or treat medical conditions
  
  

• Are for educational, informational, and general wellness purposes only
  
  

• Should not be used as a substitute for professional medical advice
  
  

• Should be discussed with your physician if you have questions about your health
  
  

By participating in any service, you agree to use your own discretion and consult your healthcare provider as needed.

3. AO Scan by Solex – Wellness Technology Disclaimer

We use AO Scan technology by Solex as part of our wellness services. AO Scan:

• Is a general wellness device, not a medical device
  
  

• Collects certain demographic and wellness-related information
  
  

• Provides frequency-based and educational assessments only
  
  

• Is not intended to diagnose, prevent, treat, or cure disease
  
  

By receiving an AO Scan, you acknowledge and agree to Solex’s Terms & Conditions, available here:

https://www.solexglobal.com/ao-scan

4. Booking Appointments Through Fresha

We use Fresha for scheduling, payments, reminders, and appointment management. When you book through Fresha, you also agree to their Terms:

• Fresha Terms of Service: https://terms.fresha.com/terms-service
  
  

• Fresha Terms of Use: https://terms.fresha.com/terms-use
  
  

Fresha may collect information such as your name, contact details, appointment history, payment information, and account preferences in order to process your booking securely.

You may not book an appointment without accepting Fresha’s terms.

5. Payments, Cancellations & No-Shows

At this time:

• We do not charge cancellation fees
  
  

• We do not charge for no-shows
  
  

• We reserve the right to update this policy in the future
  
  

If we update these policies, we will notify clients through Fresha or during scheduling.

6. Product Returns & Refunds

We work with many trusted supplement brands who stand by their formulas and often offer money-back guarantees.

Our return guidelines:

• Returns are accepted case-by-case
  
  

• Products must be returned within 60 days of the purchase date
  
  

• Clients must call us first to confirm whether the item is returnable
  
  

• Refunds follow the policies of each vendor (Terry Naturally, Health Direct, Emerald Labs, etc.)
  
  

• For future online purchases, shipping fees are non-refundable unless the product arrived damaged or defective
  
  

We reserve the right to decline a return if a product is opened, heavily used, or outside the vendor’s guarantee guidelines.

7. Service Refunds & Credits

Because our services require time, equipment, and staffing, we do not offer refunds for:

• AO Scan sessions
  
  

• Wellness consultations
  
  

• Sound Bed sessions
  
  

• Ion Foot Cleanse
  
  

• Any other in-store service
  
  

However, if you are dissatisfied with a Sound Bed or Ion Foot Cleanse session, we are happy to offer credit toward another service.

Massage therapy is performed by independent professionals; therefore, we do not issue refunds for massage services.

8. SMS/Text Message Terms & Conditions (AT&T-Compliant)

When you provide your phone number and opt into SMS messaging, you agree to receive:

• Appointment confirmations
  
  

• Reminders
  
  

• Wellness-related follow-up messages
  
  

• Order or product alerts
  
  

• Business marketing, promotions, updates or announcements
  
  

Message frequency may vary.
Message and data rates may apply.

To opt out at any time, reply STOP.
For help, reply HELP or visit joannesnutritionworld.com.

SMS consent is never shared with third parties and is used only for direct communication from Joanne’s Nutrition World.

9. Communications Consent

By contacting us, booking an appointment, or providing your contact information, you consent to communication via:

• Email
  
  

• Phone
  
  

• SMS (if opted in)
  
  

• Automatic appointment reminders
  
  

• Fresha notifications
  
  

You may unsubscribe from marketing emails at any time.

10. Online Orders (Current & Future)

While online ordering is not currently active, we are preparing this feature. These Terms apply to future online purchases as follows:

• Payment must be completed at checkout
  
  

• Shipping fees are not refundable unless the product is defective
  
  

• Returns must follow our 60-day window and vendor guidelines
  
  

• We reserve the right to cancel or refuse fraudulent orders
  
  

When online sales launch, this section will automatically take effect.

11. Intellectual Property

All content on our website—including logos, images, wellness guides, product descriptions, educational materials, and digital assets—is owned by Joanne’s Nutrition World and may not be copied, reproduced, or distributed without written permission.

12. Limitation of Liability

By using our site or receiving services, you agree that Joanne’s Nutrition World and its staff and affiliates are not liable for:

• Any adverse reactions to supplements
  
  

• Misuse of products
  
  

• Failure to follow wellness guidance or medical advice
  
  

• Injuries unrelated to our negligence
  
  

• Technology delays, outages, or errors through Fresha or other platforms
  
  

You agree to use your own judgment when applying information and to consult your healthcare provider as needed.

13. Updates to These Terms

We may update these Terms from time to time to reflect new services, policies, technologies, or legal requirements. Updates take effect immediately upon posting.

Your continued use of our website or services means you accept the updated terms.

14. Contact Us

If you have questions about these Terms, please contact us:

Joanne’s Nutrition World
Fort Pierce Location: 101 North US 1, Suite 118
Phone: 772-464-3598

Port St. Lucie Location: 466 SW Port St. Lucie Blvd, Suite 113
Phone: 772-480-6467

Website: joannesnutritionworld.com