Privacy Policy

Joanne’s Nutrition World

Updated Date: 12/10/2025

Joanne’s Nutrition World (“we,” “our,” “us”) is committed to protecting your privacy and maintaining transparency about how your information is collected, used, and shared. This Privacy Policy explains how we process your personal information when you use our website, book appointments, contact us, visit our stores, or engage with our services—including services powered by our scheduling and payment partner, Fresha.

By using our website, completing forms, booking through Fresha, or receiving our services, you agree to the terms of this Privacy Policy.

1. Personal Information We Collect

We may collect personal information directly from you, automatically through our website, or through Fresha’s booking software.

A. Information You Provide to Us

• Name
  
  

• Email address
  
  

• Phone number
  
  

• Mailing address
  
  

• Date of birth (if relevant)
  
  

• AO Scan results and wellness details
  
  

• Payment information (processed securely; we do not store card numbers)
  
  

• Appointment preferences
  
  

• SMS/text communication preferences
  
  

• Consent forms
  
  

• Any information submitted via our online or in-store forms
  
  

B. Information Collected Automatically (Website & Fresha)

We, and Fresha on our behalf, may automatically collect:

• Device information
  
  

• IP address
  
  

• Browser type and version
  
  

• Operating system and platform
  
  

• Referral paths and clickstream data
  
  

• Page visits, scrolling behavior, and interaction metrics
  
  

• Demographic information (if provided)
  
  

• Cookies and analytics
  
  

• Location data (only if you opt in through your device settings)
  
  

C. Information Collected When You Use Fresha to Book Appointments

If you create a Fresha account or book an appointment through their platform, Fresha may collect:

• First and last name
  
  

• Gender
  
  

• Date of birth
  
  

• Email address
  
  

• Mobile phone number
  
  

• Address (when needed for services)
  
  

• Profile photo (optional)
  
  

• Purchase and booking history
  
  

• Saved payment methods
  
  

• Account preferences and settings
  
  

• Social login information (Google, Facebook, Apple login)
  
  

Fresha assigns a unique user ID to your profile and may collect additional information as described in their own Privacy Notice at www.fresha.com.

2. How We Use Personal Information

We use your information to:

A. Provide Our Wellness Services

• Book appointments
  
  

• Create personalized wellness plans
  
  

• Review AO Scan reports
  
  

• Track progress and follow-ups
  
  

• Communicate with you via email, phone, or SMS
  
  

B. Manage Transactions & Scheduling

• Process payments through Fresha or other secure processors
  
  

• Confirm appointments
  
  

• Send schedule changes or reminders
  
  

• Improve our internal operations
  
  

C. Improve Customer Experience

• Understand how our website and booking system are used
  
  

• Optimize webpages and digital content
  
  

• Enhance product and service offerings
  
  

D. Respond to Inquiries

• Provide customer service
  
  

• Answer questions
  
  

• Troubleshoot issues
  
  

• Offer technical notifications (e.g., changes to hours or policies)
  
  

3. SMS/Text Messaging Policy

If you provide consent to receive SMS messages, we may use your number to:

• Send appointment confirmations
  
  

• Provide reminders
  
  

• Send wellness updates or follow-up requests
  
  

• Notify you of important service changes
  
  

SMS consent is not shared with third parties.
We do not rent, sell, or transfer SMS consent to outside companies or affiliates.

You may opt out at any time by replying STOP.

4. How Fresha Uses Personal Information

Fresha may process your information as a service provider to:

• Create and maintain your booking account
  
  

• Process payments for your appointments
  
  

• Support customer service needs
  
  

• Offer location-based services (if you enable location sharing)
  
  

• Improve user experience on their app or website
  
  

• Send optional marketing communications (only with your consent)
  
  

Fresha may use automated decision-making or profiling to personalize marketing content only from Fresha, not from us.

You can read Fresha’s full Privacy Notice or contact their Data Protection Officer at:

📧 dpo@fresha.com
🌐 www.fresha.com

5. Who We Share Personal Information With

We do not sell your personal information.

We only share your information with:

A. Service Providers (Limited & Secure)

• Fresha (booking, scheduling, payments)
  
  

• Email and SMS delivery platforms
  
  

• Website hosting services
  
  

• Payment processing providers
  
  

Each service provider is required to protect your data and may only use it as instructed.

B. Legal Obligations

We may disclose information to:

• Comply with laws or government requests
  
  

• Prevent fraud
  
  

• Protect our rights or the safety of others
  
  

We never share AO Scan information, wellness notes, or SMS consent unless you explicitly request or authorize it.

6. How We Protect Your Information

We use secure systems, encryption, protected platforms, and administrative safeguards to reduce the risk of unauthorized access.
However, no method of transmission or storage is 100% secure.

7. Your Rights

You may request to:

• Access your personal information
  
  

• Correct inaccurate information
  
  

• Delete your information (where permitted)
  
  

• Opt out of marketing
  
  

• Stop SMS messages
  
  

• Request details about how we use your data
  
  

To exercise these rights, contact us at:
📧 info@joannesnutritionworld.com
📞 772-464-3598

For Fresha-related rights, contact:
📧 dpo@fresha.com

8. Cookies & Tracking Technologies

Our website and Fresha’s platform may use cookies for:

• Analytics
  
  

• Improving user experience
  
  

• Remembering preferences
  
  

• Enhancing navigation
  
  

You may disable cookies through your browser settings.

9. Links to Other Websites

We may link to external websites. We are not responsible for their privacy practices. Review their policies before providing personal information.

10. Updates to This Policy

We will update this Privacy Policy periodically.
Changes become effective immediately upon posting with a new “Effective Date.”

11. Contact Us

Joanne’s Nutrition World
101 North US 1, Suite 118
Fort Pierce, FL 34950
📞 772-464-3598
🌐 www.joannesnutritionworld.com

For Fresha-specific privacy concerns:
📧 hello@fresha.com | dpo@fresha.com
🌐 www.fresha.com